Claims are always unpleasant - no one wants to have to deal with the problem but damage does occur and claims are a result. The best advice is to understand the claims settlement procedure for the mover you select, very clear prior to moving. It is important that you understand your coverage and how to proceed through the claims process. Claims adjusters are people with a difficult job. It is better to approach them with kindness than anger. Understand you coverage and be certain to have the proper documentation in the form of an inventory with the damage noted.